How do you define customer service? I describe it simply: –pleasantly and efficiently assisting the consumers one serves. I am hard pressed to think of any situation where that doesn’t apply, including the college search process which I am now embarking on with my eldest. I am already judging the numerous institutions based on their
Yesterday, my cashier at the hardware store was watching a movie on his phone while ringing me up. Hmm–what’s up with that? Could this possibly be an unusual benefit at this establishment? Did the employee misinterpret the advertisement’s request for multi-tasking skills? This guy had clearly taken the term to a level I don’t think
Wow, imagine that…..up through 2015, I only had a LinkedIn account. I don’t even know why, as I had no intention of looking for a job but it was great to stay in touch with so many folks that I had worked with or professionals I had met over the years. LinkedIn was the first
WHILE I CONTINUE TO PONDER WHY COMPANIES CAN’T GET SERVICE RIGHT, I AM ALSO PONDERING WHY YOU HAVE TO EXPLAIN WHAT ERECTILE DYSFUNCTION IS TO YOUR CHILDREN BECAUSE OF COMMERCIALS DURING AN ENJOYABLE SUNDAY AFTERNOON FOOTBALL GAME.
