Perhaps you have, as I do, grocery stores that have incorporated a section of the store that one can easily substitute for stepping into a deli or a salad shop. Mine also has a hot soups section including my favorite – chicken noodle. I divert there on many days, with no grocery item needs, just
For those of you born way before 1975 like myself, ONBOARDING = NEW HIRE ORIENTATION. The issue is many companies are skimping on this important indoctrination. Too busy? You hired an employee to lighten the load but that new hire will be ineffective without proper training. Too costly? Think again. Surveys show that twenty
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Heartfelt thanks to the Alexandria campus, in particular to Alice Conway, Director, Event Management, for inviting me to speak to the Hospitality and Culinary schools. You can imagine how delectable the refreshments were when created by this professional group of professors, staff and students. You can see photos from the event, including these yummies, on
Why is it acceptable for companies to send refurbished equipment as justifiable replacements when they are exchanging items that were classified as manufacturing defects and are only six months into their one year warranty? I don’t get this. They accepted responsibility for the flaws. Don’t we deserve brand new equipment when malfunctions occur through no
One of my esteemed endorsers recommended WHY? to a business consultant. Below is an email I recently received from her, minus the photo she sent! Best of luck, Kirsty, with your new contract. Hi Martha, Your book was really inspiring and had me smiling the whole way through. I felt like you were describing the
The utmost compliment on Amazon from a highly regarded author and speaker on the topic of customer service. Thank you, Micah! Will enjoyably and permanently change the way you think about customer service, February 14, 2017 By Moi This review is from: Why? (Paperback) I write customer service books for a living, but I’ve never written
One of the thoughts I pose in “WHY?” is not only that we speak up when service is subpar, but also that we only frequent the establishments that do a great job. I stopped using a dry cleaner because they lost items on two separate occasions, and I don’t mean for just a few days.
Who doesn’t have wings as part of their Super Bowl fare? I ordered mine from the same chain location my family has ordered wings from for the last seven years. Contrary to their regular practice, for busy Super Bowl Sunday, you have to order days ahead, pay ahead and schedule a specific pickup time. I
I am going Hollywood … sort of. My publishing house makes an author’s video for their website and mine. Have you ever viewed any? Most of them that I’ve watched had the author, sitting in front of a wall of books of course, discussing what inspired them to write the book. That can be pretty
