End of summer is here! Hope all your vacation adventures provided you with fun and a customer service experience you can give a 5-star rating to! This blog is on vacation for the next two weeks gearing up for a PR campaign to promote National Customer Service Week in October. Join the fun. Make plans
So when a water delivery does not show up on the date it was scheduled for, you call them, correct? First the customer service rep spent two minutes repeatedly telling me that their system showed that it was delivered. I started to get a frustrated voice pitch that I really have to continue to justify
In my experience, the lion’s share of phone encounters with a majority of companies is frustrating, ridiculously time-consuming and frequently ends in unsatisfactory results. However, it is an unexpected treat when the call is efficient, pleasant and “case is closed” by the time you end the call in a reasonable time frame. Here is where
When is the last time you received a hand-written thank you from a purchase you made? And I quote: “Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have in our store and our line of vacuum cleaners. Thank you. Pat C.” Now I know why
All I could say was “Now that is what I am talking about!”. It was to myself but out loud and animated. I had the best experience that I have ever had at a fast food drive-thru. Here is what made it great. She opened with asking my name and called me by name frequently
Happily giving back on July 22nd. Libraries across the country, in particular in small towns like where I grew up in Maine, are having hefty budget cuts that require skillful creativity to sustain operations. Reading is a basic skill that children need to succeed. Everyone deserves access to resources that promote reading. Support your town
Most of us have certain routines we subconsciously perform. How we brush our teeth. How we dry ourselves after the shower. How we position ourselves when driving. No thinking needed. It is just autopilot. The same can be said for business operations. Many have autopilot procedures and systems, some of which might not be the
God bless companies that actually answer their phones. God bless companies that have friendly smiling employees. God bless companies that are customer-centric. God bless companies that know It Can Be Done. WHY? Because You Get Paid to Smile and Serve. Available now.
We come to an area in the summer that is known for being a family vacation destination, therefore, quite crowded in the summer. The local economy depends on that as winter brings a significantly more scarce population. The region is also home to one of the country’s wonderful national parks. My kids can confirm. For
An unbelievable–well not really–phone system set up at my specialty pharmacy. I use them because they do such huge volume that their prices are deeply discounted. I am beginning to think I would rather pay the higher prices at a conventional store. Otherwise, I will surely begin needing an additional prescription for the high blood
