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Category: Blog

Happy Holidays!

Normally at this time of year, I wish for peace and good health for all. However, this year I am going to wish that CEOs of any business serving the public call in to their organizations to see if they can get through their own telephone systems without dozing off.

“Martha’s stories are a lighthouse of actionable insights for service professionals that are swimming in a sea of mediocrity.”—Dr. John Timmerman, Chief Scientist, Customer Experience & Innovation, Gallup

Martha Humler

Martha Humler